Refund Policy

Last updated: July 2026

Pro and Team Subscriptions

If you're not satisfied with your Pro or Team subscription, you may request a full refund within 14 days of your initial payment. This applies to monthly and annual plans. After 14 days, subscriptions are non-refundable for the current billing period.

Enterprise Agreements

Enterprise refund terms are defined in your individual enterprise agreement. Standard enterprise agreements include a 30-day termination clause with prorated refunds for unused annual commitment periods.

How to Request a Refund

Email mohdibrahim@epilabs.org with the subject line "Refund Request" and include:

• The email address associated with your subscription
• Your subscription tier (Pro or Team)
• The reason for your refund request (optional, helps us improve)

We process refunds within 5 business days. Refunds are issued to the original payment method.

Open-Source (Free Tier)

The open-source epi-recorder CLI and Python SDK are free and MIT-licensed. No payment is required and no refund applies.

Pilot Program

The 14-day Enterprise pilot is free. No credit card is required. If you decide not to continue after the pilot, there is nothing to refund. If you sign an enterprise agreement after the pilot, the standard enterprise refund terms apply to your paid agreement.

Cancellation

You may cancel your Pro or Team subscription at any time by contacting us at mohdibrahim@epilabs.org. Cancellation stops future billing cycles. Your access continues until the end of the current billing period. Cancellation does not automatically trigger a refund unless it falls within the 14-day refund window.

Contact

For refund questions: mohdibrahim@epilabs.org